Cookies & Privacy Policy

Kurhotel Österreichischer Hof GmbH & Co KG is responsible for the processing of your personal data on our website. You can find our contact data at Imprint.

We take the protection of your personal data very seriously. We treat your personal data as confidential and in line with statutory data protection regulations as well as this Data Protection Declaration.

Your data will not be forwarded to other recipients without your express consent.

Cookies

This website uses cookies.

Cookies make websites easier to use and more efficient for the user. A cookie is a small text file used to store information. During a visit to a website, the website can place a cookie on the computer of the website visitor. If the user visits the website again later on, the website can read the data of the cookie stored earlier, thus determining whether the user has previously visited the website and which areas of the website the user has shown particular interest in, among other things.

More information about cookies can be found on Wikipedia.

Changing the cookie settings

The user can specify how the web browser handles cookies and which cookies are tolerated or rejected in the web browser settings. The exact location of these settings is dependent on the respective browser. Detailed information about this can be accessed via the help feature of the respective web browser.

If the use of cookies is restricted, it may not be possible to use all functions of this website to their full extent.

Cookies on our website

Our website uses the following providers:

  • Kurhotel Österreichischer Hof GmbH & Co KG
    • Cookie consent: Stores consent to the use of cookies.

  • Google Analytics: Stores user data relating to website statistics software Google Analytics by Google. More information can be found at Google-Analytics.

    You can inhibit the activation of cookies. Find out how this works below.

  • Facebook: Stores user data relating to Facebook Pixel. More information can be found on Facebook Developers and in the Facebook Cookie Information.

    You can inhibit the activation of cookies. Find out how this works below.

Forms

Contact/Inquiry

Once the form has been sent, the above data is processed by the accountable Data Protection Body Kurhotel Österreichischer Hof GmbH & Co KG, Kurgartenstraße 9, 5630 Bad Hofgastein, info@oehof.at for the purpose of processing your request on the basis of your consent granted by sending the form. The data is further processed for the purpose of direct advertising, which is consistent with the original purpose of processing, on the same legal basis until objected to.
There is no legal or contractual obligation to provide personal data. Not providing personal data simply means that you cannot send your request and we cannot process it.

You have the right to withdraw your consent at any time by means of written notification, without the lawfulness of the processing carried out on the basis of the consent before the time of withdrawal being affected.

You have the right to object to your personal data being used for the purpose of direct advertising at any time by means of written notification. In the event of objection, your personal data will no longer be processed for the purpose of direct advertising.

You have the right to access, correct, delete and restrict the processing and to the transferability of your personal data as well as the right to submit a complaint to the regulatory body (Austrian Data Protection Authority, Barichgasse 40-42, 1030 Vienna, dsb@dsb.gv.at).

T3 MAIL

This website uses T3 MAIL to send newsletters. The provider is BlueChip Software GmbH, Hochtennstrasse 30, 5700 Zell am See, Austria.

T3 MAIL is a service that can be used to organise and analyse the dispatch of newsletters, among other things. The data entered by you for the purposes of subscribing to the newsletter (particularly name, e-mail address and IP address) is stored on the servers of EDIS GmbH in Austria.

Data analysis using T3 MAIL

T3 MAIL allows us to analyse our newsletter campaigns. For analysis purposes, e-mails sent using T3 MAIL contain what is known as a tracking pixel that connects to the servers of T3 MAIL when the e-mail is opened. This allows us to determine whether a newsletter e-mail has been opened or not.

T3 MAIL also helps us to identify whether and which links were clicked on in the newsletter e-mail. All links in the e-mail are so-called tracking links that allow your clicks to be counted.

Should you object to this analysis using T3 MAIL, you will need to unsubscribe from the newsletter. We provide you with the corresponding link to do this in every newsletter e-mail.

Further information on the analysis features of T3 MAIL can be found via the following link: www.bluechip.at/de/leistungen/web-loesungen/web-marketing/e-mail-marketing/ www.bluechip.at/de/leistungen/web-loesungen/web-marketing/e-mail-marketing/

Legal basis

Data is processed on the basis of your consent (Article 6 Paragraph 1 a of the General Data Protection Regulation – DSGVO). You may revoke this consent at any time. The lawfulness of previously concluded data processing operations shall remain unaffected by this revocation.

Storage period

The data generated by you for the purpose of subscribing to the newsletter is stored by us until you unsubscribe from the newsletter and deleted from the server following cancellation of the newsletter. Data that is stored by us for other purposes (e.g. in the customer base) remains hereby unaffected.

Google Tag Manager

This website uses Google Tag Manager, a service of Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA („Google“).

The Google Tag Manager makes it easy to insert various so-called tags on the website. When our website is accessed, a connection is established with Google servers via software and data is submitted to Google servers partly situated in the USA. The Tag -manager itself does not set any cookies.

Detailed information about the handling of user data at Google Analytics can be found in the Data Protection Declaration of Google.

Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (“Google”) on the legal basis of overriding legitimate interest (analysis of website use). We have concluded an agreement with Google on commissioned data processing for this purpose.

When our website is accessed, a connection is established with Google servers via software and data is submitted to Google servers partly situated in the USA. Google Analytics also uses cookies to store information about the website user and to analyse use of the website by website users.

This website uses the feature “enabling of IP anonymisation”. As a result, your IP address will first be shortened by Google in member countries of the European Union or in other States party to the Agreement on the European Economic Area. The full IP address is only transmitted to a Google server in the USA and shortened there in exceptional cases.

According to the statements of Google, Google will use the data collected to analyse use of the website, to compile reports on website activities and to render other services associated with website and Internet use.

Google may also transfer this information to third parties provided that it is prescribed by law or insofar as third parties process this data on behalf of Google.

Detailed information about the handling of user data at Google Analytics can be found in the Data Protection Declaration of Google or Google Analytics.

Disabling Google Analytics

  • You can prevent Google Analytics from collecting your user data on all websites in general by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en_GB

  • You can prevent Google Analytics from collecting your user data on this website by selecting the following checkbox. An opt-out cookie is activated which prevents the collection of your data during future visits to this website:

Google Maps

This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.com/policies/privacy/./

Facebook Pixel

This website uses Facebook Pixel, a web analysis service of Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland (“Facebook”) on the legal basis of overriding legitimate interest (analysis of website use). We have concluded an agreement with Facebook on commissioned data processing for this purpose. Some data is transferred to the USA. The data is transmitted to the USA on the basis of the Privacy Shield.

When our website is accessed, a connection is established with Facebook servers via software and data is submitted to Facebook servers partly situated in the USA. Facebook Pixel also uses cookies to store information about the website user and to analyse use of the website by website users.

According to the statements of Facebook, Facebook will use the data collected to analyse use of the website, to compile reports on website activities and to render other services associated with website and Internet use.

Facebook may also transfer this information to third parties provided that it is prescribed by law or insofar as third parties process this data on behalf of Facebook.

Detailed information about the handling of user data on Facebook can be found in the Data Protection Declaration of Facebook.

Disabling Facebook Pixel

  • You can prevent Facebook Pixel from collecting your user data on this website by selecting the following checkbox. An opt-out cookie is activated which prevents the collection of your data during future visits to this website:

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you're logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) GDPR.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.com/policies/privacy/.

ADDITIVE+ Marketing Automation - Direct Marketing

In order to increase customer loyalty and to sell our services and additional services we use hotel online marketing software provided by ADDITIVE s.n.c., 39011 Lana (BZ), Italy (“ADDITIVE”) within the field of hotel marketing automation. Therefore your data, which we gather and process in connection with your request, reservation, order, activation, registration or the transmission of other contact forms on our website, will be analysed and used to provide you with automatically generated offers for our services and additional services. Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on data processing agreements.

You can deny the use of your data for this purpose anytime by clicking on the “unsubscribe” link in the respective message.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.

Our objective in accordance with the GDPR (legitimate interests) is the prevention of competitive disadvantages, the increase in brand awareness and the maximisation of our economic success through an optimal use of the acquired contacts.

ADDITIVE+ LANDINGPAGE - Online Marketing and Landing Pages

Beside our website we do also operate optimized landing pages for means of hotel online marketing. To process your request, reservation, order, activation, registration or the transmission of other contact forms on our website as well as to save and store your data we use cloud services, CRM systems and software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”), our partner in the field of hotel digital marketing. The adequate level of data protection is based on data processing agreements with the respective company.

Our landing pages use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics enables website operators to analyse the user behavior of the visitors. The information about the user behavior is transmitted to and stored by Google on its servers.

Your IP address is collected but immediately anonymised (for example by deleting the last 8 bits). As a result the geolocation data is less accurate.

You can prevent the data collection connected to your use of our online services through cookies and the processing of this data by Google, by installing the browser-plugin available at the following link: https://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh

ADDITIVE has an insight into data gathered through Google Analytics. This data will be used only to analyse the use of our websites and to evaluate our marketing and distribution strategies.

Our website and landing pages also use functions provided by ADDITIVE for the multi-channel monitoring of the use of our websites as well as marketing and distribution strategies like landing pages, newsletter and social media presence. Information about your visits and submitted forms on our websites are also transmitted to ADDITIVE in order to evaluate and optimize our marketing and sales measures.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.

Our objective in accordance with the GDPR (legitimate interests) is the improvement of our products and services and our web presence through the analysis of the use of our website as well as marketing and distribution strategies.

Our website and our landing pages also use remarketing functions provided by Google Inc. (“Google”) and by Meta Platforms Inc. (“Meta”). Therefore, Meta and Google will know that you have visited our website. This way visitors of our website and of our landing pages will find ads adapted to their interests on Google’s advertising platforms and on the social media platforms Facebook and Instagram.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) of the GDPR.

When you visit our landing pages a banner will inform you about the use of cookies for remarketing functions. If you continue using the website or click on the respective button you consent to the use of cookies. You can deny your consent anytime, by visiting the page containing the cookie information and denying the use in the banner that will be displayed.

ADDITIVE+ Vouchers

On our website you have the possibility to buy vouchers by using the integrated voucher software. To process your purchase and to save and store your data we use software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”) in the context of voucher marketing. Through the use of these services and systems your data will be processed and stored in the EU.

The data you provide is required to fulfil the contract or to carry out pre-contractual measures. Without this data we cannot conclude a contract with you. The data will not be transferred to an outside third party, except for your credit card data which will be transferred to the payment provider and to our tax accountant to fulfil our tax obligations.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) and/or lit b (processing necessary for the performance of a contract) of the GDPR.

Other third-party providers

In addition, the following third-party services are used on this website:

Your rights

You have the right to access, correct, delete and restrict the processing of personal data as well as the right to data transferability.

You have the right to withdraw any consent granted for the processing of your personal data. The lawfulness of personal data processing until consent is withdrawn shall not be affected by the withdrawal.

You have the right to object to your personal data being processed for the purpose of direct advertising. In the event of objection, your personal data will no longer be processed for the purpose of direct advertising.

In addition, you have the right to submit a complaint to the regulatory body (Austrian Data Protection Authority, Barichgasse 40-42, 1030 Vienna, dsb@dsb.gv.at).

For the facilitation and realisation of guest booking; the successful execution of the guest `s stay, to corrdinate the hotel stay according to the wishes and interests of the guest, to ensure the provision of future hotel services whick correspond with the interests of the guest, for marketing purposes as pertaining to hotel performance and the improvement of this performance.

Datenschutzerklärung - Datenweitergabe an Dritte -

to contracted service providers who supply cloud-based software and data handling solutions to the hotel. These providers operate with the sole purpose of processing and analysing  guest data for the aforementioned purposes.