Information for your booking

Arrival

Rooms are available to guests from 2 PM on day of arrival. If you are planning to arrive after 10 PM, please let us know with a quick phone call.

Departure

We ask that you vacate your rooms by 11 AM on your day of departure. According to availability, we offer a late check-out option. Please find out more about the options available from our reception team.

Alpentherme Gastein

Entry to the 30.000 m² Alpentherme Gastein! Direct access via a heated corridor.

Airport

Salzburg airport is approximately 85 km from Bad Hofgastein, and Munich airport approximately 220 km away.

Dogs

On prior arrangement, you are welcome to bring dogs with you. For reasons of hygiene, pets are not allowed in the restaurant and wellness areas. We charge a €12,- general cleaning charge per animal per night, without food.

Parking

We have a car park
Underground parking garage. Euro 5,00 per night.

Reception

Our reception is open from 07.30 a.m.  until 10.00 pm 

Cancellation terms

Summer 2021

Free rebooking or cancellation possible up to 2 days before arrival if one of these reasons applies: 

Travel warnings for Austria or for Salzburger Land
Border closure
Should you fall ill with Covid 19 (presentation of positive test result)
If you have to go into an officially ordered quarantine (presentation of a notice)
If you are not allowed to leave your home country
In this case you will receive a voucher with no time limit or, if you wish, a 100% refund of the deposit already paid.

Otherwise the following cancellation conditions apply

up to 1 week before arrival free cancellation , from 6 days 100% of the agreed room rate.

Winter 2021/2022

Free rebooking or cancellation possible up to 7 days before arrival, should one of these reasons apply: 

Travel warnings for Austria or for Salzburger Land
Border closure
Should you fall ill with Covid 19 (presentation of positive test result)
If you have to go into an officially ordered quarantine (presentation of a notice)
If you are not allowed to leave your home country
In this case you will receive a voucher with no time limit or, if you wish, a 100% refund of the deposit already paid.

Otherwise the following cancellation conditions apply:

up to 4 weeks before arrival free cancellation, up to 2 weeks before arrival 50%,

up to 1 week before arrival 70 %, from 6 days 100 % of the agreed room rate.

Accepted methods of payment

Cash (EURO)

EC Card

VISA & Eurocard/Mastercard